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Conditions of Use
Terms & Conditions

Agreement :
The use of this website is subject to the following terms and conditions. This means that when you visit or shop at The Botanical Source you are agreeing to these conditions. Please make sure you read them carefully.

1. Detailed Description of Goods and/or Services:
The Botanical Source is a business in the E-Commerce industry that sells products online.

2. Delivery Policy:
Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of a tracking number.

3. Return and Refunds Policy:
The provision of goods and services by The Botanical Source is subject to availability.
In cases of unavailability, The Botanical Source will refund the client in full within 7 days.

4. Customer Privacy Policy:
The Botanical Source shall take all reasonable steps to protect the personal information of users.
For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from : http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment Options Accepted:
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the company bank account, the details of which will be provided on request.

6. Card Acquiring and Security:
Card transactions will be acquired for The Botanical Source via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.
PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer Details Separate from Card Details:
Customer details will be stored by The Botanical Source separately from card details which are entered by the client on PayGate’s secure site.
For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet Country and Transaction Currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

9. Responsibility:
The Botanical Source takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of Domicile:
This website is governed by the laws of South Africa and The Botanical Source chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Copyright :
All contents of this website are under copyright.
Redistribution, retransmission, republication, or commercial use of the contents or images on this website are expressly prohibited without the consent of The Botanical Source. All rights reserved.

12. Variation:
The Botanical Source may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information:
This website is run by Philip Malan (sole proprietor) based in South Africa trading as The Botanical Source.

14. The Botanical Source Contact Details:
Company Physical Address: 35 Bergendal Road, Constantia, Cape Town, 7806.
Email: support@thebotanicalsource.com Telephone: 082 831 2304
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